QualityBot
Enter Weekly Scores
Submit performance metrics for team members
Week of:
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Customer Experience
5-Star Ratings
+50 XP each
4-Star Ratings
+30 XP each
Positive Comments
+25 XP each
Resolution Quality
First Contact Resolutions
+40 XP each
Total Tickets
No-Reopen Streak (days)
+10 XP/day
Escalations
Repeat Issues Prevented
+75 XP each
Qualitative
Clear Internal Notes (weekly)
+100 XP bonus
Thoughtful Escalations
+20 XP each
Team Contribution
Peer Shoutouts Given
+15 XP each
Peer Shoutouts Received
+35 XP each
Coverage Hours
+5 XP/hour
Estimated XP:
0
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